--- title: Commercial Fire Blog | IVR System description: IVR System | New to the Fire and Life Safety Industry or looking to stay up-to-date? Welcome to the Commercial Fire blog, your source for industry insights written by our team of seasoned life-safety experts! --- - [Customer Portal](https://www.commercialfire.com/cdb) - [Affiliate Portal](https://www.commercialfire.com/afx) - [Contact](https://www.commercialfire.com/Contact) [![Commercial Fire Logo](https://cdn2.hubspot.net/hubfs/5412949/CommercialFire_February2020/images/logo.png)](https://www.commercialfire.com/Home) [![Commercial Fire Logo](https://cdn2.hubspot.net/hubfs/5412949/CommercialFire_February2020/images/logo@2x.png)](https://www.commercialfire.com/Home) - Call Us [1-800-241-1277](tel:%2018002411277) - Email Us [sales@commercialfire.com](mailto:sales@commercialfire.com) [affiliates@commercialfire.com](mailto:affiliates@commercialfire.com) - [About Us](https://www.commercialfire.com/AboutUs) - Products & Services - [Fire Extinguishers](https://www.commercialfire.com/FireExtinguishers) - [Fire Sprinkler & Backflow Devices](https://www.commercialfire.com/SprinklerDevices) - [Fire Alarm & Monitoring](https://www.commercialfire.com/FireAlarms) - [Kitchen Fire Suppression Systems](https://www.commercialfire.com/KitchenSystems) - [Emergency & Exit Lights](https://www.commercialfire.com/ExitLights) - [Fire Hoses & Standpipes](https://www.commercialfire.com/Standpipes) - [Special Hazard Fire](https://www.commercialfire.com/SpecialHazard) - [Kitchen Exhaust Cleaning](https://www.commercialfire.com/KitchenCleaning) - Industries We Serve - [Overview](https://www.commercialfire.com/Industries) - [Amusement Parks](https://www.commercialfire.com/AmusementParks) - [Automotive](https://www.commercialfire.com/Automotive) - [Banking](https://www.commercialfire.com/Banking) - [Child Care](https://www.commercialfire.com/ChildCare) - [Convenience Stores](https://www.commercialfire.com/ConvenienceStore) - [Distribution](https://www.commercialfire.com/Distribution) - [Education](https://www.commercialfire.com/Education) - [Grocery Stores](https://www.commercialfire.com/Grocery) - [Healthcare](https://www.commercialfire.com/Healthcare) - [Hotels](https://www.commercialfire.com/Hotels) - [Industrial](https://www.commercialfire.com/Industrial) - [Manufacturing](https://www.commercialfire.com/Manufacturing) - [Multi-Family](https://www.commercialfire.com/Multifamily) - [Restaurants](https://www.commercialfire.com/Restaurants) - [Retail](https://www.commercialfire.com/Retail) - [Theaters](https://www.commercialfire.com/Theaters) - [Transportation](https://www.commercialfire.com/Transportation) - [Blog](https://blog.commercialfire.com/blog) - [Locations](https://www.commercialfire.com/Locations) - Affiliates - [Join the Affiliate Team](https://www.commercialfire.com/Affiliates) - [QuickPay](https://www.commercialfire.com/QuickPay) - [Testimonials](https://www.commercialfire.com/Testimonials) - [CF Connection](https://www.commercialfire.com/CFConnection) - [FED Learning Center](https://www.commercialfire.com/FEDLC) # Commercial Fire Blog ## [Why IVR Use and Pictures for Deficiency Reports Are Important in the Fire Protection Industry](https://blog.commercialfire.com/blog/why-ivr-use-and-pictures-for-deficiency-reports-are-important-in-the-fire-protection-industry) Posted by Commercial Fire Blog Team [![](https://blog.commercialfire.com/hubfs/shutterstock_1966975807.jpg)](https://blog.commercialfire.com/blog/why-ivr-use-and-pictures-for-deficiency-reports-are-important-in-the-fire-protection-industry) A couple of years ago, we had a water leak in our house that several companies came to “fix.” Unfortunately, the fixes never worked. Finally, a company determined the leak was coming from the brick chimney.  This was hard for me to believe but I was quickly put at ease because the company did a water test with video.  I could then see the issue with my own eyes.  During the repair, the technician was constantly sending me pictures of the internal damage found and the progress of the repair. It made me wonder why we do not do more of this in the fire protection industry.  [Read More](https://blog.commercialfire.com/blog/why-ivr-use-and-pictures-for-deficiency-reports-are-important-in-the-fire-protection-industry) Topics: [Fire Safety](https://blog.commercialfire.com/blog/tag/fire-safety), [Affiliates](https://blog.commercialfire.com/blog/tag/affiliates), [Education](https://blog.commercialfire.com/blog/tag/education), [IVR System](https://blog.commercialfire.com/blog/tag/ivr-system) [All posts](https://blog.commercialfire.com/blog/all) ![Subscribe to our Newsletter](https://no-cache.hubspot.com/cta/default/22615991/interactive-161184460679.png) ### Recent Posts ### Posts by Tag - [Fire Safety (42)](https://blog.commercialfire.com/blog/tag/fire-safety) - [Affiliates (20)](https://blog.commercialfire.com/blog/tag/affiliates) - [Multi-Site Facilities (20)](https://blog.commercialfire.com/blog/tag/multi-site-facilities) - [Compliance (17)](https://blog.commercialfire.com/blog/tag/compliance) - [Life Safety (17)](https://blog.commercialfire.com/blog/tag/life-safety) - [Fire Extinguishers (13)](https://blog.commercialfire.com/blog/tag/fire-extinguishers) - [Sprinklers (13)](https://blog.commercialfire.com/blog/tag/sprinklers) - [Education (12)](https://blog.commercialfire.com/blog/tag/education) - [Fire Code (12)](https://blog.commercialfire.com/blog/tag/fire-code) - [Smoke Alarms (12)](https://blog.commercialfire.com/blog/tag/smoke-alarms) - [Kitchen Exhaust Cleaning (11)](https://blog.commercialfire.com/blog/tag/kitchen-exhaust-cleaning) - [Restaurants (11)](https://blog.commercialfire.com/blog/tag/restaurants) - [Benefits (9)](https://blog.commercialfire.com/blog/tag/benefits) - [Best Practices (9)](https://blog.commercialfire.com/blog/tag/best-practices) - [Backflow (7)](https://blog.commercialfire.com/blog/tag/backflow) - [Customer (7)](https://blog.commercialfire.com/blog/tag/customer) - [Emergency Lighting (7)](https://blog.commercialfire.com/blog/tag/emergency-lighting) - [National Account Companies (6)](https://blog.commercialfire.com/blog/tag/national-account-companies) - [Business Tips (3)](https://blog.commercialfire.com/blog/tag/business-tips) - [Fire Alarms (3)](https://blog.commercialfire.com/blog/tag/fire-alarms) - [Grow Your Business (2)](https://blog.commercialfire.com/blog/tag/grow-your-business) - [Mobile Apps (2)](https://blog.commercialfire.com/blog/tag/mobile-apps) - [Technology (2)](https://blog.commercialfire.com/blog/tag/technology) - [Web (2)](https://blog.commercialfire.com/blog/tag/web) - [Carbon Footprint (1)](https://blog.commercialfire.com/blog/tag/carbon-footprint) - [Fleet Management (1)](https://blog.commercialfire.com/blog/tag/fleet-management) - [IVR System (1)](https://blog.commercialfire.com/blog/tag/ivr-system) - [brooks safety solutions (1)](https://blog.commercialfire.com/blog/tag/brooks-safety-solutions) - [customers (1)](https://blog.commercialfire.com/blog/tag/customers) - [preparedness (1)](https://blog.commercialfire.com/blog/tag/preparedness) See all [Would you like to work with us? **Request A Quote**](https://www.commercialfire.com/Contact) ![Commercial Fire Logo](https://cdn2.hubspot.net/hubfs/5412949/CommercialFire_February2020/images/Commercial%20Fire%20Logo_White.png "Commercial Fire Logo") With our nationwide affiliate network, Commercial Fire has you covered, no matter what your need is. From local multi-site solutions to coverage across the country, our mission is to help ensure your properties are always up to code. **Headquarters:** 6700 Southpoint Pkwy Suite #100, Jacksonville, FL 32216 **Phone:** [800-241-1277](tel:%2018002411277) [800-359-7083](tel:%2018003597083) **Email:** [sales@commercialfire.com](mailto:sales@commercialfire.com) [affiliates@CommercialFire.com](mailto:affiliates@commercialfire.com) ### Quick Links - [Customer Portal](https://www.commercialfire.com/cdb) - [Affiliate Portal](https://www.commercialfire.com/afx) - [Become an Affiliate](https://www.commercialfire.com/Affiliates) - [Locations](https://www.commercialfire.com/Locations) - [Contact](https://www.commercialfire.com/Contact) ![Commercial Fire Affiliate and Connection Portal on Mobile and Desktop Screens](https://cdn2.hubspot.net/hubfs/5412949/CommercialFire_February2020/images/commercial-fire-connection-portal-screens.png "Mobile App and Desktop Portal for Commercial Fire") #### Commercial Fire Connection Affiliates, enroll today for the fastest connection to easy Multi-Site Fire & Life Safety Services Management - [Learn More](https://www.commercialfire.com/CFConnection) #### Get the App ![Google Android Icon](https://cdn2.hubspot.net/hubfs/5412949/CommercialFire_February2020/images/android.png "Google Android Icon") [Download for Android](https://play.google.com/store/apps/details?id=com.commercialfire.mobile&hl=en) ![Apple iOS Icon](https://cdn2.hubspot.net/hubfs/5412949/CommercialFire_February2020/images/apple.png "Apple iOS Icon") [Download for iOS](https://itunes.apple.com/us/app/commercial-fire-mobile/id1445941894?mt=8) - [Home](https://www.commercialfire.com/Home) - [About Us](https://www.commercialfire.com/AboutUs) - [Terms](https://www.commercialfire.com/Terms) - [Privacy Policy](https://www.commercialfire.com/Privacy) - [Sitemap](https://www.commercialfire.com/Sitemap) Copyright © 2026 All Rights Reserved by Commercial Fire