Why IVR Use and Pictures for Deficiency Reports Are Important in the Fire Protection Industry

Posted by Commercial Fire Blog Team

A couple of years ago, we had a water leak in our house that several companies came to “fix.” Unfortunately, the fixes never worked. Finally, a company determined the leak was coming from the brick chimney.  This was hard for me to believe but I was quickly put at ease because the company did a water test with video.  I could then see the issue with my own eyes.  During the repair, the technician was constantly sending me pictures of the internal damage found and the progress of the repair. It made me wonder why we do not do more of this in the fire protection industry. 

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Topics: Fire Safety, Affiliates, Education, IVR System